Refund & Cancellation Policy
Clear, transparent refund terms and simple 1-click subscription management for NeverGetHired customers.
Try NeverGetHired with Total Confidence
We want every candidate and employer to feel confident investing in their career. If you subscribe to any paid plan (Pro Career at $14.99/mo or Executive Max at $49.99/mo) and are unsatisfied for any reason within the first 14 days, you can request a refund under our 14-day refund policy — no questions asked.
1. Instant 1-Click Cancellation Anytime
You have full control over your subscription. You may cancel your subscription at any time without having to call support or go through complicated retention funnels:
- Navigate to the Billing & Subscription Page while logged in.
- Under your active subscription badge, click the "Cancel Subscription" button.
- Confirm your cancellation on the modal dialog.
- Your cancellation takes effect immediately. No future charges will occur.
Retention of Paid Benefits Through Billing Period: Following cancellation, you will continue to enjoy uninterrupted access to all paid features (e.g. 6,000 monthly automated jobs, AI tailoring, priority scans) until the end of your current paid billing period. After this date, your account automatically downgrades to the free Basic Starter plan with zero charges.
2. Refund Eligibility & Rules
Refunds are granted under the following clear conditions:
- Initial 14-Day Window: Any first-time subscriber requesting a refund within 14 calendar days from the initial payment date is entitled to a 100% full refund of the subscription fee.
- Service Disruptions & Technical Errors: If an unforeseen system outage or billing error prevented you from utilizing the platform's core automation tools, you may request a pro-rated or full refund regardless of the subscription age.
- Accidental Duplicate Charges: In the rare event of a duplicate transaction or payment gateway glitch, the redundant charge will be refunded immediately upon detection.
3. Stripe Refund Processing Timelines
Approved refunds are credited directly through Stripe back to your original payment method (Credit Card, Debit Card, or Authorized Digital Wallet):
4. How to Request a Refund
To submit a refund request, simply reach out to our dedicated billing team using either of the following methods:
- Email: Send an email to billing@nevergethired.com with the subject "Refund Request" and include your registered account email.
- Help Center: Submit a support ticket through our Contact Us Page selecting the "Billing & Refund" category.
Our customer service specialists review and respond to every billing ticket within 12 to 24 hours.
5. Chargebacks & Friendly Dispute Resolution
If you ever experience an unfamiliar charge or issue with your billing, we kindly encourage you to contact our team first at billing@nevergethired.com. Bank chargeback investigations can take up to 90 days to resolve, whereas our billing support team can resolve issues and issue immediate refunds in less than 24 hours.